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Juice Plus+ General Terms and Conditions of Service ("Terms")
These Terms set forth the legal terms and conditions governing the purchase and/or use of any Juice Plus+ product or service.
If a customer does not agree to these Terms, the customer should not access or otherwise use the website to submit any order to Juice Plus+.
1.1 The Juice Plus+ Company Ltd (hereinafter "Juice Plus+") sells on its website https://www.juiceplus.com/lu/en, including all the relevant sub-domains (“Website”), and through Juice Plus+ freelance distributors ("Franchise Partner") its branded nutritional and supplement products (“Products”) to end consumers ("Customers").
1.2. Customer represents and warrants to be eighteen (18) years of age or older, or if under the age of eighteen (18), to be at least the age of thirteen (13) and accessing the website with the knowledge and consent of the parent or legal guardian, who is deemed to have acknowledged and agreed to the Terms.
2.1. Any order (“Order”) received by Juice Plus+ in accordance with clause 1.1 is accepted by Juice Plus+ at its own exclusive discretion. The Order is accepted and the contract is finalised (“Contract”) when the Customer i) receives a confirmation email from Juice Plus+; and / or ii) receives the Products.
2.2. The Terms prevail over any other previous, contrary or divergent term that is not herein recognized and that is not part of the Contract.
3. Price and Shipping costs
3.1 Prices listed on the website are inclusive of VAT.
3.2 Juice Plus+ may apply further shipping costs for Products based on the delivery location and/or a different shipment method that the Customer expressly agrees to accept.
4.1. Any shipping or delivery requests by the Customer are only binding in case it is expressly agreed and confirmed in writing by Juice Plus+.
Customer acknowledges and agrees that only the dates or deliveries notified in writing by Juice Plus+ to the Customer are binding and enforceable, except if clause 4.2 applies. Juice Plus+ may choose different shipping methods at its own discretion.
4.2. Customer represents, warrants and agrees that i) Juice Plus+ shall not be held responsible for any delay occurred due to force majeure events or beyond the reasonable control of Juice Plus+; and ii) such delay does not free the Customer from the Contract.
4.3. Customer acknowledges and agrees that the transfer of the risk related to the Product occurs at the delivery to the address indicated by the Customer in the Order, when the Product is delivered to the Customer, to a Customer’s family member or nominated person, or to the Customer’s neighbours, who have confirmed receipt on behalf of the Customer and in writing.
4.4. The Customer acknowledges that the transfer of the ownership of the Product occurs only after full payment of the Order by the Customer.
5.1. Ongoing Orders are defined as continuous orders that have been expressly agreed by the Customer which consist of recurrent deliveries every 4 (four) months (“Ongoing Order”).
5.2. In the event that the Customer submits an Ongoing Order, the Contract is entered into for an indefinite period with the right of both Parties to terminate the present contract 30 days prior to the next Order shipment date. Customer shall submit the termination request in writing or by telephone to the Customer Service Department.
5.3. Before an Order is submitted, the Customer has the right to choose between the option of a single full payment or a 4 (four) monthly instalments plan. The Customer represents and warrants that Juice Plus+ may refuse an Order payment in instalments.
5.4. In the event that the Customer submits different Orders, the Customer has the possibility to choose for each single Order a single full payment or in 4 (four) monthly instalments.
5.5. The Customer represents and warrants that once the Order is submitted to Juice Plus+, it is not possible to change it. For any change after the Order submission, the Customer shall contact the Customer Service Department via email to [email protected], by phone at +352 27860807 or by post.
5.6. All Products are subject to availability and Juice Plus+ reserves the right to impose quantity limits on any Order, to reject all or part of an Order, and to discontinue Products without notice, even if the Customer has already placed the Order.
6.1. The Customer acknowledges and accepts that they have been informed about the warranty rights provided by Juice Plus+.
6.2. In the case of any questions in relation to the warranty, the Customer can contact the Customer Service at the following telephone +352 27860807.
7. Payment and other charges
7.1. The Order can be paid (“Payment”) as follows: MasterCard, Visa.
7.2. The Payment is required once the Order is submitted to Juice Plus+.
7.3. If the Customer is late with the due Payments, in whole or in part, Juice Plus+ may apply a late payment charge equal to a percentage of the amount due, except for any greater damage suffered (including but not limited to legal fees for the recovery of the due amount).
7.4. If the Customer fails to make Payments that are due, or if the Products are returned to Juice Plus+ due to an incorrect address, or if the Customer fails or refuses to collect the Products, then the Customer shall be responsible for all costs and damages suffered by Juice Plus+. The Customer acknowledges and agrees that additional charges or fees may be applied in respect of overdue payments that are collected by Juice Plus+ or any of its authorised agents or legal representatives.
8.1. What is your returns policy?
Juice Plus+ is proud of the quality of its products. We hope that you are happy with your purchase, but understand that sometimes you might change your mind. Our returns policy means you have 14 days from receipt of the product/s to let us know you want to cancel your order and return a product/s, and a maximum 30 days from the date of your return request to return the product directly to Dhl Supply Chain, Dhl GmbH, The Juice PLUS+®Company Europe, Marienberger Str. 165, 38122 Braunschweig, Germany for a refund, subject to the exclusions outlined below.
8.2. What products can't I return to Juice Plus+?
You can’t return any product that has been opened and used or which is returned in an unsaleable condition (see below). Please send goods back in the original packaging where possible or if you don’t have the original packaging ensure that the product is suitably packaged against potential transport damage.
8.3. I would like to return my product to you, what do I need to do?
To return your product/s and receive a refund or product exchange (as applicable) please follow these simple steps:
Contact us within 14 days by email at [email protected], or by phone at +352 2786 0807.
1. Please ensure you provide the following information on your return request: Order Number, product(s) being returned, quantity of products being returned, and why you wish to return. Please note, your request to return a product must be submitted to us within 14 days of receiving or refusing your order.
2. You will be issued a “Request a return” form to complete and a Return Label. The Return Label should be placed on the outside of the package.
3. Send your product back to us at the address details on the Return Label. It must reach us within 30 days of clearly notifying us of your intention to return. You must pay for the costs of returning the product/s. We recommend you send your product by recorded delivery and retain proof of postage just in case anything goes missing. Sadly we're unable to take liability for items lost or damaged in transit.
4. Ensure returned products are sent and received by us in their original packaging (where possible) and in a re-sellable condition.
8.4. What is a resaleable condition?
Our products are consumables. To be in a resealable condition the products must be in their sealed pouches or sealed capsule bottles i.e., for Capsules, Complete, Perform, and Chewables. We cannot refund opened boxes of Bars, Uplift, Control, or soups.
8.5. What happens after I’ve sent the products back to Juice Plus+?
On receipt of the returned product, we will check the product/s and, provided our return conditions are met as set out above, we will confirm to you that your return is accepted and we will process a refund of your payment to your original payment method. You should receive your refund within 14 days of us accepting the return. We will contact you if there is an issue with your return.
8.6. Have you received my return?
Please allow 14 working days for the refund to be processed by your payment provider.
If you would like to know exactly when your return is received by us, we recommend that you send your returns by a tracked service.
8.7. Return Shipping Refunds
If your product is damaged, or faulty, or you have received an incorrect product, we will refund you the cost of return shipping if you are asked to return it back to us. However, the fact that the product is faulty must be reported at the time you tell us you are returning the product/s and the Customer Support team will assist from there.
8.8. I have further questions on your Returns policy
If you have any questions on our Returns policy that have not been answered above, please visit our Customer Service Team.
9. Exclusion of the refund
9.1. The Customer represents and warrants that any refund, in whole or in part, is excluded in the event the Product(s) returned by the Customer are not suitable for the resale, have been partially used, are close to the expiry date or have expired.
10. Information on the processing of personal data
10.1. The Customer may create, or may have already created, an account (“Account”) when submitting an Order from the website. The Customer is responsible for maintaining the confidentiality of the password and restricting access to the password and account. The Customer acknowledges and agrees to accept any responsibility for all Orders that are submitted under the Account.
10.3. Customer Data will be used exclusively in compliance with the contractual obligations between the Customer and Juice Plus+. In this case, the amount of Customer Data collected and used is strictly limited to the minimum necessary for this purpose.
10.4. The Customer may at any time request the deletion of Customer Data, by submitting a request form at the following link:
11. Newsletter and commercial communications
11.2. Customer's contact details will not be shared or transferred to any third party.
11.3. The Customer can unsubscribe from the newsletter and the commercial communications at any time using the "unsubscribe" button in the communication.
12. Enforceability and disputes
12.1. If individual parts of the Terms are declared wholly or partially invalid or ineffective, the other clauses shall retain their validity.
12.2. Any modification or addition to the Terms requires the written consent from Juice Plus+.
12.3. For any dispute that the Parties will not be able to resolve informally, the Parties agree that the dispute shall be submitted to the exclusive jurisdiction of the Court of Luxembourg or in the place of residence or domicile of the consumer, if located in the territory of the Luxembourg State.
14.1. The Customer hereby represents and warrants that Juice Plus+ has established standard operating procedures for the manufacturing and supplying of the Products and such procedures contain operating standards or procedures consistent with prevailing industry and regulatory standards. The Customer represents and agrees that all Products are manufactured, packaged, labelled, supplied and delivered in accordance with the specifications established by Juice Plus+ and as reported on the Product label.
14.2. The Customer represents and warrants to read the Product label before consuming any Product and to comply with any measure required to avoid any harmful consequence, including but not limited to cases of special health and/or physical conditions. The Customer agrees to give Juice Plus+ prompt notice of claims regarding a Product and to cooperate with Juice Plus+ in any investigation.