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Juice Plus+ General Terms and Conditions of Service ("Terms")
These Terms set forth the legal terms and conditions governing the purchase and/or use of any Juice Plus+ product or service.
If a customer does not agree to these Terms, the customer should not access or otherwise use the website to submit any order to Juice Plus+.
1.1 The Juice Plus+ Company Ltd (hereinafter "Juice Plus+") sells on its website https://www.juiceplus.com/lu/en, including all the relevant sub-domains (“Website”), and through Juice Plus+ freelance distributors ("Franchise Partner") its branded nutritional and supplement products (“Products”) to end consumers ("Customers").
1.2. Customer represents and warrants to be eighteen (18) years of age or older, or if under the age of eighteen (18), to be at least the age of thirteen (13) and accessing the website with the knowledge and consent of the parent or legal guardian, who is deemed to have acknowledged and agreed to the Terms.
2.1. Any order (“Order”) received by Juice Plus+ in accordance with clause 1.1 is accepted by Juice Plus+ at its own exclusive discretion. The Order is accepted and the contract is finalised (“Contract”) when the Customer i) receives a confirmation email from Juice Plus+; and / or ii) receives the Products.
2.2. The Terms prevail over any other previous, contrary or divergent term that is not herein recognized and that is not part of the Contract.
3. Price and Shipping costs
3.1 Prices listed on the website are inclusive of VAT.
3.2 Juice Plus+ may apply further shipping costs for Products based on the delivery location and/or a different shipment method that the Customer expressly agrees to accept.
4.1. Any shipping or delivery requests by the Customer are only binding in case it is expressly agreed and confirmed in writing by Juice Plus+.
Customer acknowledges and agrees that only the dates or deliveries notified in writing by Juice Plus+ to the Customer are binding and enforceable, except if clause 4.2 applies. Juice Plus+ may choose different shipping methods at its own discretion.
4.2. Customer represents, warrants and agrees that i) Juice Plus+ shall not be held responsible for any delay occurred due to force majeure events or beyond the reasonable control of Juice Plus+; and ii) such delay does not free the Customer from the Contract.
4.3. Customer acknowledges and agrees that the transfer of the risk related to the Product occurs at the delivery to the address indicated by the Customer in the Order, when the Product is delivered to the Customer, to a Customer’s family member or nominated person, or to the Customer’s neighbours, who have confirmed receipt on behalf of the Customer and in writing.
4.4. The Customer acknowledges that the transfer of the ownership of the Product occurs only after full payment of the Order by the Customer.
5.1. Ongoing Orders are defined as continuous orders that have been expressly agreed by the Customer which consist of recurrent deliveries every 4 (four) months (“Ongoing Order”).
5.2. In the event that the Customer submits an Ongoing Order, the Contract is entered into for an indefinite period with the right of both Parties to terminate the present contract 30 days prior to the next Order shipment date. Customer shall submit the termination request in writing or by telephone to the Customer Service Department.
5.3. Before an Order is submitted, the Customer has the right to choose between the option of a single full payment or a 4 (four) monthly instalments plan. The Customer represents and warrants that Juice Plus+ may refuse an Order payment in instalments.
5.4. In the event that the Customer submits different Orders, the Customer has the possibility to choose for each single Order a single full payment or in 4 (four) monthly instalments.
5.5. The Customer represents and warrants that once the Order is submitted to Juice Plus+, it is not possible to change it. For any change after the Order submission, the Customer shall contact the Customer Service Department via email to [email protected], by phone at +352 27860807 or by post.
5.6. All Products are subject to availability and Juice Plus+ reserves the right to impose quantity limits on any Order, to reject all or part of an Order, and to discontinue Products without notice, even if the Customer has already placed the Order.
6.1. The Customer acknowledges and accepts that they have been informed about the warranty rights provided by Juice Plus+.
6.2. In the case of any questions in relation to the warranty, the Customer can contact the Customer Service at the following telephone +352 27860807.
7. Payment and other charges
7.1. The Order can be paid (“Payment”) as follows: MasterCard, Visa.
7.2. The Payment is required once the Order is submitted to Juice Plus+.
7.3. If the Customer is late with the due Payments, in whole or in part, Juice Plus+ may apply a late payment charge equal to a percentage of the amount due, except for any greater damage suffered (including but not limited to legal fees for the recovery of the due amount).
7.4. If the Customer fails to make Payments that are due, or if the Products are returned to Juice Plus+ due to an incorrect address, or if the Customer fails or refuses to collect the Products, then the Customer shall be responsible for all costs and damages suffered by Juice Plus+. The Customer acknowledges and agrees that additional charges or fees may be applied in respect of overdue payments that are collected by Juice Plus+ or any of its authorised agents or legal representatives.
8.1. Juice Plus+ is proud of the quality of its Products and certifies that the Products meet high regulatory standards for consumer use. However, if a Customer is not satisfied with a Product, the Customer may return it for a refund or Product exchange, when and if applicable, by contacting The Juice Plus+ Company Ltd, 3rd Floor, Waterfront, Manbre Road, W6 9HP London, via email to [email protected], by phone at +352 27860807 or by post.
8.2. The Customer has the right to cancel the Order without any reason within 14 (fourteen) days from the day the Product is delivered. To exercise this cancellation right, the Customer acknowledges and agrees that, due to the nature of the Product(s), only Products returned and received by Juice Plus+ within 30 (thirty) days from the original shipment date will be refunded in full, except any applicable deduction.
8.3. Juice Plus+ will refund the Order on the same payment method that the Customer used, unless otherwise agreed in writing. In any case, the Customer will not be overcharged for any reimbursement fees.
8.4. The Customer acknowledges and agrees that any termination request outside the term in clause 8. will be considered on a case by case basis.
8.5 In any case, the Customer represents and warrants to borne the costs related to any applicable loss of value of the Products returned.
9. Exclusion of the refund
9.1. The Customer represents and warrants that any refund, in whole or in part, is excluded in the event the Product(s) returned by the Customer are not suitable for the resale, have been partially used, are close to the expiry date or have expired.
10. Information on the processing of personal data
10.1. The Customer may create, or may have already created, an account (“Account”) when submitting an Order from the website. The Customer is responsible for maintaining the confidentiality of the password and restricting access to the password and account. The Customer acknowledges and agrees to accept any responsibility for all Orders that are submitted under the Account.
10.3. Customer Data will be used exclusively in compliance with the contractual obligations between the Customer and Juice Plus+. In this case, the amount of Customer Data collected and used is strictly limited to the minimum necessary for this purpose.
10.4. The Customer may at any time request the deletion of Customer Data, by submitting a request form at the following link:
11. Newsletter and commercial communications
11.2. Customer's contact details will not be shared or transferred to any third party.
11.3. The Customer can unsubscribe from the newsletter and the commercial communications at any time using the "unsubscribe" button in the communication.
12. Enforceability and disputes
12.1. If individual parts of the Terms are declared wholly or partially invalid or ineffective, the other clauses shall retain their validity.
12.2. Any modification or addition to the Terms requires the written consent from Juice Plus+.
12.3. For any dispute that the Parties will not be able to resolve informally, the Parties agree that the dispute shall be submitted to the exclusive jurisdiction of the Court of Luxembourg or in the place of residence or domicile of the consumer, if located in the territory of the Luxembourg State.
14.1. The Customer hereby represents and warrants that Juice Plus+ has established standard operating procedures for the manufacturing and supplying of the Products and such procedures contain operating standards or procedures consistent with prevailing industry and regulatory standards. The Customer represents and agrees that all Products are manufactured, packaged, labelled, supplied and delivered in accordance with the specifications established by Juice Plus+ and as reported on the Product label.
14.2. The Customer represents and warrants to read the Product label before consuming any Product and to comply with any measure required to avoid any harmful consequence, including but not limited to cases of special health and/or physical conditions. The Customer agrees to give Juice Plus+ prompt notice of claims regarding a Product and to cooperate with Juice Plus+ in any investigation.