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1. Object of the contract:

The Juice Plus+® Company Ltd, United Kingdom (hereafter Juice Plus+) sells over its website nutritional supplements through franchise partners to end users. These General terms & conditions (T&C) regulate the relationship between Juice Plus+ and the customer regarding all goods ordered on these websites or in direct sales.

2. Contract conclusion:

2.1. All offers from Juice Plus+ on this website are without obligation and none binding. Contracts are concluded by customers placing an order online or by email. Once you receive a confirmation email, the goods will be delivered by Juice Plus+ directly to you..

2.2. Deviating or opposing T&C of the purchaser are not acknowledged and are not part of the contract.

2.3. The contract is available to the customer as a download from the website. The contract text is not saved by Juice Plus+. The contract text is available in English, German, French and Italian. The purchaser can correct entry errors with the help of the “back” key. In direct sales, the buyer receives a contract to be signed on paper.

3. Prices:

The price includes the legal value added tax. The shipping charges can be added in individual cases.

4. Delivery:

4.1. The dates and deadlines desired by the purchaser are unbinding as long as they are not explicitly confirmed by Juice Plus+ in writing. Only dates stated by Juice Plus+ are valid. Juice Plus+ is free to choose the type of shipment.

4.2. Juice Plus+ is not responsible for delivery delays due to acts of nature beyond control and this does not release the purchaser of his contractual duties.

4.3. The goods are delivered by Juice Plus+ with exempting effect and full discharge of its liabilities, if they were delivered to the address of the customer that he stated in his order and the goods were handed over to him or a person of his household or neighbourhood who confirmed the receipt in writing or electronically.

5. Home-Delivery-Service-Contracts:

5.1. Home-Delivery-Service-Contracts (delivery every 1, 2, 3 or 4 months) are concluded for an indefinite period of time. Both parties can cancel this contract with a term of 30 days before the next delivery date. Cancellation requires written form.

The customer can choose between installments with 4 monthly installment obligations (4 monthly installments) or select each one-time payment of the total amount. For the granted partial payment Juice Plus+ will charge fees, that are calculated from the respective difference between the total costs and partial payment price.

5.2. It is possible within the framework of this contract to order one-off deliveries, as long as they are labeled accordingly. In this case, the customer also has the choice between one-time payment and 4 monthly installments. Paragraph 5.1 sentence 2 does not apply.

6. Warranty:

The customer will be advised of the statutory warranty rights. In a warranty case, the customer can contact the Juice Plus+ customer service: Phone +40 31 630 42 64.

7. Payment and delay:

7.1. Payment of the goods is possible as follows:

Credit card (MasterCard, Visa, American Express)

7.2. The purchase price is due upon invoicing. If the buyer makes use of a partial payment option, paragraph 5.2 shall apply accordingly.

7.3. In case the customer is overdue with his payments, completely or partially, Juice Plus+ is entitled to set the amount due. The customer bears the costs of collection.

8. Costs of the customer:

If withdrawals cannot be carried out, due to lacking funds or any other reasons on customers side, or deliveries get returned to Juice Plus, due to wrong address, failure to pick up or refuse acceptance, the customer has to bear all the resulting costs.

9. Exclusion of the right of withdrawal:

The right of withdrawal does not exist, upon delivery of sealed goods, which are not suitable for return due to health or hygiene reasons. The same applies to perishable goods, whose expiration date has exceeded.

10. Data protection:

Personal data of the customer (Name, Address, Telephone number, E-mail address, Bank details) are only forwarded to third parties as far as this is necessary for the fulfilment of Juice Plus+`s contractual obligations. In this case the extent of the data to be transferred is limited to the necessary minimum. Apart from that, reference is made to the special data protection declaration under

11. Newsletter & Text message service:

The customer agrees to the email delivery of newsletters by Juice Plus+ as well as to the delivery of text messages for administrational and marketing reasons. The email address and mobile phone number of the customer will not be passed on to any third parties. The customer can cancel the newsletter and text message service at any time by using the unsubscribe button or writing to [email protected].

12. Severability clause:

12.1. If individual regulations of these T&C are void or ineffective in whole or in part, this shall not influence the effectiveness of the remaining regulations.

12.2. Modification or supplements of these T&C require written form. This also applies to the requirement for written form.

12.3. The right of residence of the buyer is applicable to these T&C. Place of jurisdiction is Munich, if the buyer is a merchant.

13. Returns:

13.1. What is your returns policy?
Juice Plus+ is proud of the quality of its products. We hope that you are happy with your purchase, but understand that sometimes you might change your mind. Our returns policy means you have 14 days from receipt of the product/s to let us know you want to cancel your order and return a product/s, and a maximum 30 days from the date of your return request to return the product directly to Dhl Supply Chain, Dhl GmbH, The Juice PLUS+®Company Europe, Marienberger Str. 165, 38122 Braunschweig, Germany for a refund, subject to the exclusions outlined below.

13.2. What products can't I return to Juice Plus+?
You can’t return any product that has been opened and used or which is returned in an unsaleable condition (see below). Please send goods back in the original packaging where possible or if you don’t have the original packaging ensure that the product is suitably packaged against potential transport damage.

13.3. I would like to return my product to you, what do I need to do?
To return your product/s and receive a refund or product exchange (as applicable) please follow these simple steps:
Contact us within 14 days by email at [email protected], or by phone at +40316304264.
1. Please ensure you provide the following information on your return request: Order Number, product(s) being returned, quantity of products being returned, and why you wish to return. Please note, your request to return a product must be submitted to us within 14 days of receiving or refusing your order.
2. You will be issued a “Request a return” form to complete and a Return Label. The Return Label should be placed on the outside of the package.
3. Send your product back to us at the address details on the Return Label. It must reach us within 30 days of clearly notifying us of your intention to return. You must pay for the costs of returning the product/s. We recommend you send your product by recorded delivery and retain proof of postage just in case anything goes missing. Sadly we're unable to take liability for items lost or damaged in transit.
4. Ensure returned products are sent and received by us in their original packaging (where possible) and in a re-sellable condition.

13.4. What is a resaleable condition?
Our products are consumables. To be in a resealable condition the products must be in their sealed pouches or sealed capsule bottles i.e., for Capsules, Complete, Perform, and Chewables. We cannot refund opened boxes of Bars, Uplift, Control, or soups.

13.5. What happens after I’ve sent the products back to Juice Plus+?
On receipt of the returned product, we will check the product/s and, provided our return conditions are met as set out above, we will confirm to you that your return is accepted and we will process a refund of your payment to your original payment method. You should receive your refund within 14 days of us accepting the return. We will contact you if there is an issue with your return.

13.6. Have you received my return?
Please allow 14 working days for the refund to be processed by your payment provider.
If you would like to know exactly when your return is received by us, we recommend that you send your returns by a tracked service.

13.7. Return Shipping Refunds
If your product is damaged, or faulty, or you have received an incorrect product, we will refund you the cost of return shipping if you are asked to return it back to us. However, the fact that the product is faulty must be reported at the time you tell us you are returning the product/s and the Customer Support team will assist from there.

13.8. I have further questions on your Returns policy
If you have any questions on our Returns policy that have not been answered above, please visit our Customer Service Team.


Right of revocation

You may withdraw your contract declaration within 30 days without giving any reasons.

The revocation period is 30 days from the date on which the order has been placed or the contract has been completed. To exercise your right of revocation, you need to inform The Juice PLUS®+ Company Ltd, Waterfront (3rd Floor), Manbre Road, Hammersmith, Embankment, London, United Kingdom, W6 9HP, E-Mail [email protected] (e.g. a consigned letter by mail letter or email) of your decision to revoke from this contract. You can use the attached sample revocation form however, this is not mandatory.

In order to keep in the revocation period it is sufficient for you to send the message on the exercise of the right of revocation before the revocation deadline.

Effects of revocation

If you revoke this contract, we have to reimburse you for any payments that we have received from you, including delivery costs (except for the additional costs arising from the fact that you have chosen a type of delivery other than the offered standard delivery), without delay and at the latest within 14 days from the date on which we have received the notification about the revocation of this contract. For this reimbursement, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in any case, you will not be charged any fees for the reimbursement. Reimbursement will be issued at the point we have received the returned goods.

You have to transfer or return the goods promptly and in any event, no later than 14 days from the date on which you notify us of the revocation of this contract to The Juice Plus+ Company Ltd. The deadline is met if you send back the goods before the expiration of 30 days.

You only have to pay for any diminished value of the goods, if this is due to an unnecessary handling to ascertain the nature, characteristics and functioning of the goods dealing with them.